Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Under the supervision of the Head of Access Services, this position serves as one of the Access Services Coordinators and manages the Law Library Membership Program. An Access Services Coordinator is someone that advises and directs the team; answers complex questions functioning as an expert resource; maintains assignment completion schedules. Performs the same and higher level tasks. They need a complete understanding of all the Access Services functions to answer patron, staff, and DPS queries directed to the Law Library’s Circulation Desk.

As an Access Services Coordinator, this position is responsible for the daily management of the Law Library Circulation Desk, which includes indirect supervision of up to 20 student employees and staff that may work the Circulation Desk. The desk management includes providing onsite circulation of books and equipment, distribution of hold and interlibrary loan (ILL) materials, handling billing matters, and addressing patron inquiries. In addition, an essential part of this function is the management of the library’s Alma fulfillment module, ensuring that records are accurate and material is moving as predicted. The incumbent works with the Head of Access Services as well as other library departments to develop and implement circulation policies and service practices provided at the Law Library Circulation Desk. This position also possesses the technical knowledge to serve as the primary backup for several of the essential functions in the Access Services Department, among them are: printer, scanner, and equipment maintenance and troubleshooting; filling and monitoring ILL borrowing and lending requests; providing general assistance in using the media collection; coordinating of the library’s Course Reserves, Casebook Reserves, and Consortium Borrowing; managing the Circulation Desk schedule, library’s study space assignments and reservations, and the library’s research shelves; and processing and distribution of new books and daily periodicals.

This position also manages all of the operations and functions of the Law Library Membership Program. Other principal duties involve the financial functions of the department as it relates to overdue fines, end of the semester reconciliation of graduating students' library accounts, processing replacement bills for lost items, overseeing collection support and upkeep projects that are conducted by the Circulation and Media Assistant, the Stacks Maintenance Assistant, and student employees, and maintaining and updating monthly department statistics. This position also serves as the contact point for people requesting access to the library and its services.

Throughout the year, this position occasionally provides coverage during weekends and holidays. The Access Services Department staff member onsite during these times needs a strong understanding of all the Access Services functions to answer patron, staff, and Department of Public Safety (DPS) queries directed to the Law Library’s Circulation Desk.

Work Interactions

Within the Access Services Department, this position reports directly to the Head of Access Services and is one of two Coordinators in Access Services. The Circulation Desk is often the first point of contact for patrons entering the library. As such, this position needs to understand and implement library procedures and policies in regards to circulation of material and physical access to the library. In addition to these duties, this individual spends a significant portion of time assisting and monitoring student workers at the Circulation Desk, especially when on rotation working on weekends and holidays as the only Access Services staff member onsite. This position also directs, advises, and serves as the primary back-up for other staff members within the Access Services department.

This position communicates directly with library patrons to address issues with patron records, holds, overdue materials, and fines. Within the Law Library, this position interacts on a regular basis with the Acquisitions and Cataloging Departments in processing and in distributing new library materials, and with the Reference Department in dealing with the location of physical materials and electronic access issues related to patron status, fines, and patron blocks. Outside of the Law Library, this position communicates with members of the Department of Public Safety that staff the Security Desk to answer questions about accessing the library and with the Registrar's office to properly identify and process fines for graduating students.

Work Mode Designation

This position has been designated as On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

Required:

• High School Diploma and 3-5 years of library experience.

• Excellent communications and written skills required.

• Flexibility in dealing with conflict required.

• Experience with Microsoft products (Access, Word, Excel, Publisher) and Google Suite tool equivalents required.
  

Preferred:

• Two years of college.

• Experience in academic libraries preferred.

• Financial skills and filing skills preferred.

• Supervisory experience preferred.

• Integrated library systems experience (Alma preferred).

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.