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Customer Service Specialist 2 - Facilities Management - Georgetown University Law Center

Center on Privacy and Technology

Center on Privacy and Technology

Customer Service, Operations
center, tx, usa
Posted on Friday, September 22, 2023

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Customer Service Specialist 2 – Facilities Management – Georgetown University Law Center

Job Overview

The Customer Service Specialist 2 provides customer service for the Facilities Management, including Parking Administration, in duties that include but are not limited to

  • Generating and issuing maintenance and custodial work orders to staff utilizing the WebTMA facility and asset maintenance management software
  • Assisting with Parking and Locker registration
  • Assisting with special events set-up and guest parking requests
  • Record keeping

Work Interactions

Reporting directly to the Director of Facilities and the Manager Facilities and Parking Office Manager, the Customer Service Specialist 2 may report to another manager as assigned by the Director of Facilities Management, and interacts with other department managers, staff, students, faculty and directors.


  • High school diploma or equivalency
  • 3 years of work experience
  • Microsoft Word, Microsoft Excel, and Google Suite proficiency
  • Attention to detail and strong organizational skills in order to manage multiple tasks
  • Time management skills

Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.