Associate Director, Systems and Strategy Management - Office of the Registrar - Georgetown University Law Center
Center on Privacy and Technology
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Associate Director, Systems and Strategy Management – Office of the Registrar – Georgetown University Law Center
Key functions of the Office of the Registrar include exam administration; course registration and degree audits; state Bar, enrollment, and other certifications; and data reporting for ABA, Law Center departments, and other constituents.
The Associate Director holds an essential role within the Officer of Registrar’s team in support the goals and mission of the Law Center – and as do all staff members, they provide excellent service to our constituents.
They interact with very broad constituencies, including current and prospective students, faculty, alumni, and other visitors; and responds to inquiries concerning Law Center administrative and academic policies and office operations. They are responsible for the accuracy of all information conveyed to students in person, via e-mail or over the phone, and in handling their daily duties.
The Associate Director, once trained to process and complete student system functions and reporting requests, serves as a backup to the Associate Registrar on Banner functions. Other responsibilities include general administrative tasks associated with registration, examinations and graduation - three major functions for which duties are shared by the entire office.
They play a role in providing excellent service to our constituents on pre-registration, registration, reporting, system security, faculty evaluations, fee assessment, in-class computer exams and graduation to meet the goals and mission of the Law Center. Other responsibilities include developing, organizing, and executing technological functions of the Office of the Registrar; identifying and implementing of new procedures and technologies to further enhance academic processes; applying technical expertise to data reporting using the Cognos reporting tool and SQL; and implementing and testing computerized exam and paper processes.
Reporting directly to the Associate Registrar of Systems & Strategy Management, the Associate Director receives general supervision, resolves most questions, and accomplishes tasks with some guidance.
They work closely with the Systems and Data Analyst, and assists in the training of 15 full-time staff, temporary staff, and all other Law Center members on the use of the Banner Student Information System. As well, they interact with virtually the entire student body - approximately 2600 students – as well as with more than 100 full-time and 150 adjunct faculty, either in person, over Zoom, over telephone or over email.
They maintain an in-depth knowledge and command of all policies, and interpret and apply those policies. They employ good judgment in identifying which issues should be brought to the attention of Associate Registrar or the Registrar; and communicate clearly and effectively about technological processes.
The Associate Director works with the Systems and Data Analyst to complete the heavy workload related to reporting, computer exam administration, and all other data-related operations of the office including Data Security, FERPA compliance and training, exams, grades, registration, commencement, and academic honors/awards. As well, they interact with the numerous constituencies at the Law Center and on Main Campus, including students, faculty, deans, other administrators, and other technology personnel within the University as well as outside vendors.
Because of the cyclical nature of the Office of the Registrar’s responsibilities, the Associate Director joins every member of the staff in working extended hours (including some weekend time) several times each semester (during orientation, registration, add-drop, exams, grading, and commencement). Their positive attitude and willingness to devote as much time as required to do the job right are essential elements of a successful performance.
- Bachelor’s degree – preference for Computer Science major
- 1 to 3 years of progressively responsible experience in a Registrar’s office or similar technology-based workplace
- Ability to maintain their use of existing technologies and to explore new technologies to support the Office’s many functions
- Self-motivated and self-directed, with ability to work independently, and capacity for handling multiple tasks simultaneously
- Ability to establish priorities and to meet strict and often competing deadlines
- Exemplary organizational and customer service skills, assuring the maintenance of the highest levels of professionalism and office decorum
- Excellent communications and organizational skills, a caring yet firm demeanor, and a high degree of professionalism and discretion
- Ability to resolve constituent’s questions and to know when to consult with the other staff members and Registrars, and the presence of mind to use authority wisely
- Interpersonal skills to successfully relate to our diverse constituencies, including students, faculty, staff, alumni, and other visitors
- Attention to detail, accuracy, accountability, and excellent teamwork and listening skills
- Respect for the confidentiality of the Law Center’s data and student records at all times
- Familiarity with the Banner student information system
- Working knowledge and prior use of Cognos, SQL, Microsoft Access, and other Microsoft suite of products, especially Excel, database creation and management and production of ad hoc programs
Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.
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