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Customer Service Assistant - Copy and Mail Services - Georgetown University Law Center

Center on Privacy and Technology

Center on Privacy and Technology

Customer Service
center, tx, usa
Posted on Thursday, January 4, 2024

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Customer Service Assistant - Copy and Mail Services - Georgetown University Law Center

Georgetown Law’s Copy and Mail Services handles all United States Postal Service mail, assists in sending overnight packages by UPS and Federal Express, and sends packages to Main Campus via courier. It also receives, sorts, and delivers all incoming mail, newspapers, and packages to departments and faculty twice daily.

Job Overview

The Customer Service Assistant - an integral member of the Law Center’s Copy & Mail Services Team - assists with all aspects of the campus’ mail and copying needs. They serve as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services.

As well, they are responsible for providing top-notch copy and mail services, and providing any relevant troubleshooting; and for operating high-volume copiers, booklet makers, scanners, a mail meter, as well as other finishing devices.

Work Interactions

Reporting directly to the Customer Services Supervisor, the Customer Service Assistant interacts with a wide variety of constituents, including Law Center faculty, administrators, staff, and students.

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

  • High School diploma
  • Strong customer service skills
  • A working knowledge of Microsoft Office and Adobe

Preferred Qualifications

  • Experience working with high-volume copy machines and postage metering equipment
  • Experience working well with a variety of post-production finishing devices

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.