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Festival Coordinator, Technology Services

Sundance Institute

Sundance Institute

park city, ut, usa
Posted on Friday, October 20, 2023


The Festival Coordinator, Technology Services is charged with taking inventories and deploying tech equipment, setting up workstations, and running tech wiring.

Working closely under the Manager, Help Desk, the Festival Coordinator, Technology Services supports Sundance Institute’s commitment to discover, support, and inspire independent film and media artists from the United States and around the world, and to introduce audiences to their new work.

This temporary position works full time from Wednesday, January 10, 2024 through Wednesday, January 31, 2024 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position is based out of our Park City, UT office in order to work onsite in a hybrid capacity throughout its employment.

Top priorities include but are not limited to…

  • Answering tier one help desk support tickets and escalating as necessary.

  • Running tech cables and wires while ensuring adherence to safety measures.

  • Setting up, configuring, and testing all venue workstations to ensure functionality by deadlines.

  • Tracking and organizing hardware inventory.

  • Conducting hardware and software repairs including administering OS and software application updates and patches on workstations.

  • Deploying network and hardware items to all venues.

  • Helping to direct and coordinate assigned tech volunteers.

  • Providing general project and administrative support for the team as needed.

You have the following direct or transferable skill sets:

  • Legal authorization to work in the United States.

  • Valid driver’s license and successful completion of MVR background check.

  • 1-2 years experience with tech support.

  • Strong communication skills to work effectively with a variety of people.

  • Excellent organizational skills.

  • Ability to move items up to 50 lbs.

  • Basic knowledge of Windows operating systems (Windows 10, Windows 11) and MacOS 12-14, and common computer applications including Office, Google Chrome, Google Suite for Business preferred.

  • Basic networking and troubleshooting skills preferred.

  • Knowledge of Park City and Salt Lake City is a plus.

You will be successful in this role if you...

  • Prioritize to balance multiple tasks and adapt to shifts in work.

  • Demonstrate thoughtful technical troubleshooting skills.

  • Communicate effectively across internal and external constituents.

In addition to an hourly pay of $20.32, this position is eligible for benefits & perks, highlights include:

  • Paid sick leave and Institute holidays

  • Employee assistance program

  • Employee Wellness Initiatives

  • Sundance Film Festival passes and benefits (varies each year)